Exceptional COO opportunity for an established enterprise SaaS platform company based in Munich. The company is very well funded (VC) and currently employs 60 FTE with ambitious growth plans and offices across Europe and the USA. This leading and award-winning software platform partners with global brands in the FMCG, Media, Automotive and Insurance space is headquartered in Munich where this COO role is to be based, working closely with the founder and CEO.
You will be responsible for the efficiency of the business and part of the core management team, reporting to the board. You will maintain control of diverse business operations including product development, delivery, operations and support so we expect you to be an experienced and efficient leader within these areas.
Experience designing processes from an operational perspective, including product and engineering would be a distinct advantage.
COO Responsibilities include:
> Oversee the design and implementation of the product technology strategy
architecture and the selection of technologies
> Create efficient processes for and operate the business delivery management (customer onboarding, customer support).
> Implement end-to-end processes for our efficient and highly scalable SaaS business.
> Establish and manage HR processes across our locations in Germany, India, UK and USA.
> Manage the Business Operations including Controlling & Reporting (Processes, & KPIs), Prioritization of organizational requirements, Capacity & Capability Management & Scheduling, alignment of company goals with individual goals incl. skill-enhancements plans.
> Evaluate performance by analysing and interpreting data and metrics.
> Participate in expansion activities (investments, acquisitions, alliances etc).
> Manage relationships with partners/customers.
> Establish technology partnerships.
> Minimum three year’s career experience as a proven hands-on COO in an Enterprise SaaS company.
> In depth understanding of core business functions: Technical Product Management, Product Development, Onboarding, Delivery, Technical Operations, Controlling, Human Resources.
> Experience in managing budgets and business-planning.
> Exceptional communication skills, specifically at Board level and with customers.
> Fluent in German and English language.