Germany

About the job

Exceptional career opportunity for an experienced Customer Success professional to join a global cloud-based meter data management cloud solutions company in the Utility and Energy sector. We are searching for a Customer Service Director who wants to work in a dynamic environment with varied tasks and responsibilities, which includes leading complex projects with many different stakeholders, from the people in the project up to the executive level. For the first eighteen months this will be a standalone role with the opportunity to then build a team. The Customer Success Director will have a technical background, an understanding of mission critical Enterprise SaaS solutions and ideally have experience of working with grid or with energy retailers in Spain and Portugal. Ideally the customer success director is based in Portugal or Spain, close to our key customers.

Key Responsibilities:

● Develop trusted relationships with decision markers with each assigned customer and work as the lead point of contact. Understand each customer’s strategic goals to make tactical recommendations based on the business service offering.

● Gather valuable feedback for continual product improvements.

● Maintain expertise on industry trends/practices and competitive landscape.

● Play a critical communications role by regularly interacting with customers.

● Lead cross-functionality to drive customer success and work with internal teams to balance, meet and exceed customer perceptions and expectations on all levels.

● Partner with the internal sales team to develop a plan for customer success and expansion for each customer to achieve growth goals. Identify up-sell service extensions sales opportunities and communicate any potential risks that would threaten renewal.

Ideal career experience:

● 5-8+ years’ proven career experience in Customer Success for an Enterprise SaaS company.

● Strong understanding of the business processes of grid and energy retailers.

● An analytically minded professional with excellent planning & communication skills who acts as a trusted adviser and partner to our large account customers while maximising the business’s value proposition

● Excellent interpersonal communication skills. A good listener and advisor who can bring people together.

● Self-motivated, has a hands-on mentality and eager to exceed expectations.

● English written and verbal language and either Spanish or Portuguese written and verbal language.

● Solid educational background.

If you are potentially open to consider this career opportunity, we have full job description to send you a more about the company including a link to their website to review.

About the job

Exceptional career opportunity for an experienced OT Cyber Security Solutions Manager to join a Leipzig based Cyber Security company which ensures both cyber security and operational stability of the ICS and IoT infrastructure in industrial, energy and water companies across EMEA regions.

The position can be based remotely or work hybrid from their Leipzig office if preferred, and the key responsibilities are:

With your technical know-how you are the first contact person for their customers. You inspire with product demos and ensure a high-quality service for the users and work closely with their sales and development teams.

· Planning and installation of their network monitoring solution for customers.

· Technical support in the analysis and elimination of system malfunctions – primarily by telephone and/or electronically, sometimes also on site.

· Technical support of the sales department in projects with sales partners.

· Conception, preparation and execution of product presentations.

· Support in the further development of their portfolio through knowledge of technological developments and market trends.

If you are potentially open to consider this career opportunity, we have full job description to send you a more about the company including a link to their website to review.

About the job

Exceptional CEO opportunity with a quantum technology start-up/scale up company which focus on quantum computing using integrated photonics. The company was founded in 2018, is well capitalised and looking for a CEO with a strong commercial and scale-up background, to lead the company into the next phase of growth.

The CEO should have a strong knowledge and understanding of photonics and/or quantum.

Responsibilities:

Lead vision, mission and strategy to grow the company to the next level.

Provide leadership and strong management to execute company strategy across multiple disciplines, to achieve short and long-term financial objectives and meeting shareholders expectations.

Collaborative relationships and governance.

Business and Sales Planning.

Leading the commercial growth by being the face of the company when it comes to securing new business with target markets being multinational industrial clients, investigating the potential of quantum technology.

Be the bridge between the market/customers and the company.

Provide strategic input for company roadmap and ideas for differentiation to deliver best in class products & solutions.

Responsible for the company P&L, balance sheet and meeting budget targets.

Speak and present both internally and externally to promote the story of our product.

Educate both internal and external stakeholders about our product features and their benefits.

We have more information to send you regarding a detailed job description and more about this opportunity, if you would like to explore further based on your interest and suitability.